Terms of Service

1. Agreement to Terms

These Terms of Service constitute a binding legal agreement between the Client and Hennster Consulting LLC, a Texas limited liability company ("Hennster Consulting," "we," "us," or "our"). By accessing or using our website at www.hennster.com, or by engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Services

Hennster Consulting LLC provides the following services to masonry contractors and related businesses:

• Website design and development
• Local SEO (Search Engine Optimization)
• Website hosting and maintenance
• Content writing and copywriting
• Google Business Profile optimization
• Lead capture system setup and management
• AI visibility optimization

All projects and ongoing engagements are governed by a separate signed service agreement, which shall take precedence in the event of any conflict with these Terms.

3. Client Responsibilities

By engaging our services, the Client agrees to:

• Provide accurate and complete business information
• Supply required materials (photos, logos, content) in a timely manner
• Provide timely feedback and approvals during the project
• Maintain ownership and control of their domain name
• Ensure they hold all rights to any content they provide to us
• Pay all applicable fees on time per the agreed payment schedule

4. Payment Terms

• Project deposit: 50% of the total project fee is due before work begins. This deposit is non-refundable once active work has commenced.
• Final payment: The remaining 50% is due upon project completion, prior to website launch.
• Monthly retainers: Retainer fees are due on the 1st of each month.
• Late payments: Invoices unpaid after 15 days are subject to a 1.5% monthly late fee on the outstanding balance.

5. Intellectual Property

Our property: The underlying website template, codebase, frameworks, and proprietary design systems used to build client websites remain the property of Hennster Consulting LLC.

Your property: The Client retains full ownership of their business content, including text, images, logos, and brand assets provided to us.

License: Upon receipt of final payment, the Client receives a perpetual, non-exclusive license to operate the completed website as delivered.

Portfolio rights: Hennster Consulting LLC reserves the right to display completed work in our portfolio and marketing materials unless the Client requests confidentiality in writing prior to project completion.

6. Disclaimers

NO GUARANTEE OF RESULTS: Hennster Consulting LLC makes no guarantee of specific search engine rankings, website traffic, lead volume, or revenue results. SEO and digital marketing results vary by market, competition, and factors outside our control.

Our services are provided "AS IS" without warranty of any kind, express or implied. We are not responsible for outages, downtime, or service interruptions caused by third-party platforms including but not limited to Netlify, Google, Supabase, or any hosting provider.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

• Hennster Consulting LLC's total liability to the Client shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.
• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages of any kind.
• We shall not be liable for delays or damages caused by the Client's failure to provide materials, approvals, or accurate information in a timely manner.

8. Indemnification

The Client agrees to indemnify, defend, and hold harmless Hennster Consulting LLC and its members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from: (a) the Client's content or materials; (b) the Client's violation of these Terms; or (c) the Client's infringement of any third-party intellectual property or other rights.

9. Cancellation Policy

Website Build Projects:

• Cancellation before work begins: Full refund minus a $150 administrative fee.
• Cancellation after work begins: Deposit is non-refundable. Client receives all completed files and assets to date.
• Cancellation after launch: No refund issued.

Monthly Retainer Services:

• Retainer agreements have a minimum commitment of three (3) months.
• After the minimum period, Client may cancel with 30 days written notice.
• Upon cancellation, Client receives a copy of their GitHub repository and all deliverables produced during the engagement.

Termination by Hennster Consulting LLC: We reserve the right to terminate services immediately for non-payment 30 or more days past due, or for material breach of these Terms.

10. Confidentiality

Both parties agree to keep confidential any proprietary business information, pricing, strategies, or trade secrets disclosed during the course of the engagement. This obligation survives the termination of the service relationship.

11. Dispute Resolution

In the event of a dispute arising from or related to these Terms or our services, the parties agree to the following process:

• Step 1 — Good Faith Negotiation: The parties will attempt to resolve the dispute through good faith negotiation for a period of 30 days.
• Step 2 — Mediation: If negotiation fails, the parties agree to non-binding mediation in Tarrant County, Texas before pursuing other remedies.

Governing Law: These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Venue: Any legal proceedings shall be brought exclusively in the courts of Tarrant County, Texas.

Attorney's Fees: In any dispute, the prevailing party shall be entitled to recover reasonable attorney's fees and costs.

CLASS ACTION WAIVER: All disputes must be resolved on an individual basis. The Client waives any right to participate in a class action lawsuit or class-wide arbitration against Hennster Consulting LLC.

12. General Provisions

• Independent Contractor: Hennster Consulting LLC operates as an independent contractor. Nothing in these Terms creates an employment, partnership, or joint venture relationship.
• Force Majeure: Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control, including acts of God, natural disasters, or internet infrastructure failures.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, together with any signed service agreement, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.
• Amendments: Any amendments to these Terms must be made in writing and signed by both parties.

13. Contact

For questions about these Terms of Service, please contact us:

• Email: hennsterseo@gmail.com
• Website: www.hennster.com
• Hennster Consulting LLC — Texas Limited Liability Company